Refund policy

Last updated: September 6, 2026

At Riverwell, we want you to be fully satisfied with your purchase. This policy explains how our 60-Day Money-Back Guarantee works, and how returns and refunds are handled.

Riverwell is operated by 

Wellness Venture Studio LLC, 1603 Capitol Ave Ste 413 E415, Cheyenne, WY 82001

60-Day Money-Back Guarantee

This guarantee applies to the Riverwell Tonsil Stone Cleaner (oral care mist). If you use it as directed — two to three sprays toward the tonsil area, morning and night — and are not satisfied with your results, you can request a full refund of the product price. Claims are accepted from 14 days after delivery — the time needed to give the product a fair trial — and up to 60 days after delivery.

Proof of use and results is required. Because this guarantee is based on results, we need to see both how you used the product and what it did:

• A "before" photo of your throat, taken before your first use of the Tonsil Stone Cleaner;
• Photos or short videos taken during the trial period showing you using the product as directed (two to three sprays toward the tonsil area, morning and night);
• An "after" photo of your throat, taken at least 14 days after your first use and at the time of your refund request, showing that your condition has not improved.

All three are required to activate the guarantee. Without them, we cannot process your request. They are shared with us through a private link (Google Drive or similar) once the consent step below is complete.

Take your "before" photo as soon as your order arrives, before your first spray, and keep a few usage photos or clips along the way.

How to claim — please follow these two steps

1. Email us first. Send your order number to contact@useriverwell.com within 60 days of delivery, with "Money-back guarantee" as the subject. Do not attach your photos to this first email.
2. We reply with a consent notice. Your photos are consumer health data, so before you send them we will explain how they will be used and ask you to confirm your consent in writing. Once you reply with your consent, you send us a private shared link (Google Drive or similar) containing your "before" and "after" photos and your usage photos or videos, and we process your claim. Please do not send them as email attachments.

Links or files sent before we have recorded your consent will not be processed, and we will ask you to send them again after the consent step.

How it works

• No return is required. You keep the bottle — even if it is opened and partly used. Riverwell works best with consistent daily use over 2–4 weeks, so we encourage you to give it the full trial. This is why claims open 14 days after delivery.
• We refund the product price paid. Original shipping charges, where applicable, are not refunded.
• Approved refunds are processed within 7 business days.

Conditions

• Available on your first order of the Tonsil Stone Cleaner, and limited to one refund per customer, household and delivery address.
• Your claim must be submitted between 14 and 60 days after delivery, with the required proof of use and results.
• Valid only for purchases made on useriverwell.com.
• Bulk, wholesale and clearly abusive or repeated claims are excluded.

How we handle your photos and videos

Your photos and videos are consumer health data. We use them solely to process your refund request. They are stored with restricted access, are never published, never used for advertising, never sold, and never shared with advertising or analytics platforms. They are deleted within 30 days of your claim being closed. We only access the link to review your claim; you can revoke access to it at any time.

Please frame your photos and videos on your mouth and throat only, and avoid showing your face or any other identifying detail as much as possible.

You can withdraw your consent at any time by emailing contact@useriverwell.com. Withdrawing consent, or asking us to delete your photos and videos, means we can no longer process a pending claim — they are what the claim is based on.

Standard Returns (Unopened Items)

Ordered too many, or changed your mind before opening? You may return an unopened item within 60 days of delivery for a refund.

Conditions:

• The item must be new, unused and unopened, with the manufacturer's seal intact;
• It must be in its original, undamaged packaging;
• Return authorization must be requested before shipping anything back.

What is refunded: the product price only. Original shipping charges, where applicable, are not refunded, and return shipping costs are deducted from the refund amount.

Return Procedure

1. Request — Email contact@useriverwell.com with your order number and the item(s) concerned. We do not accept return requests by phone or voicemail.
2. Approval — Within 24 to 48 business hours you will receive an email confirming approval (with return instructions) or explaining why the return was refused.
3. Shipping — Pack the item carefully and follow the instructions provided. You have 30 days from approval to ship the package. After that, the return may be refused.
4. Inspection — Once we receive the item, we check its condition before issuing your refund.

Items shipped back without prior authorization cannot be refunded.

Damaged or Defective Items

Open your order as soon as it arrives and check the product. If the bottle arrives leaking, broken, unsealed, or if you received the wrong item, email contact@useriverwell.com with:

• your order number;
• a photo of the product showing the problem;
• a photo of the packaging it arrived in.

A photo is required. Without it, we cannot verify the claim and cannot process your request. Claims must be submitted within 7 days of delivery.

Do not ship anything back. We do not ask you to return a damaged or defective product — the photo is enough. Once we confirm the issue, we send you a free replacement at no cost to you.

Replacement is our default solution. In the rare case where we cannot replace the item — for example if it is out of stock, or if the replacement also arrives damaged — we will issue a full refund, including original shipping.

Refused or Undeliverable Packages

You are responsible for entering a correct and complete shipping address, for following your tracking, and for collecting your package. A package is undeliverable when the address is wrong or incomplete, when nobody is available to receive it, when delivery is refused without cause, or when it is not collected from a pick-up point.

Our default solution is reshipment, not a refund.

• If the package comes back to us unopened and in resalable condition, we hold your original order for you and reship the same product to a corrected address. You only pay the cost of the second shipment, along with any carrier return fee, because the delivery failure was not caused by us.
• If the package comes back opened, used or damaged, it cannot be reshipped or refunded.
• If the package is never returned to us because it was abandoned, unclaimed, destroyed or disposed of by the carrier following a failed delivery attributable to you, no refund is due, except where required by law. We can send you a replacement once shipping and handling are paid.

Check the contents before you refuse anything. In almost every case you should accept the delivery, open the box and inspect the product inside. If the bottle is leaking, broken, unsealed, or if you received the wrong item, that is a damaged or defective item — send us a photo and we send a free replacement.

A package refused for any other reason — including because you changed your mind, or because you did not inspect the contents first — is treated as an undeliverable package and follows the rules above.

Our error. If delivery failed because of a mistake on our side or the carrier's (wrong label, package lost or damaged in transit), we cover it: we reship your order free of charge.

Subscription Orders

When you choose a subscription option, you agree to the following.

Recurring billing and frequency. Your subscription renews automatically, and the frequency matches the quantity you ordered: one bottle renews every 30 days, and a two-bottle order renews every 2 months. As a general rule, the delivery frequency equals roughly one month of supply per bottle, so the refill arrives about when you run out. The exact frequency is always shown at checkout and in your account.

Billing. Each renewal is charged automatically to the payment method on file, on the renewal date, at the subscription price in effect at that time. Unless stated otherwise at checkout, your first delivery is billed at the introductory discount and each following delivery at the recurring subscription discount.

Shipping and gifts. Free shipping and any included gift apply for as long as the subscription stays active. Cancelling forfeits subscription-only benefits on future orders.

Reminders. We send an email reminder before every renewal, showing the charge date and amount, so you can skip, pause, change quantity or frequency, or cancel before you are billed.

Manage, pause, skip or cancel. You can manage your subscription at any time from your account. Changes and cancellations must be made before the renewal date to apply to the next order.

Orders already created. If you have not cancelled before a renewal order is created, that order will be processed. Once an order has been created, it cannot be cancelled, but this policy still applies to it, exactly like any other order.

Refunds and guarantee. Our 60-Day Money-Back Guarantee and the rest of this policy apply to subscription orders in the same way as one-time orders.

Contact. For any question about your subscription, email contact@useriverwell.com and we will help you.

Refunds

Refunds are issued to the original payment method.

All approved refunds are processed within 7 business days — from the date your claim is approved (money-back guarantee) or from the date we receive and inspect your item (standard returns).

Please allow up to 10 business days for the refund to appear on your account, depending on your bank or card issuer.

Not Eligible for Refund

• Requests submitted more than 60 days after delivery;
• A second or subsequent money-back guarantee claim by the same customer, household or delivery address;
• Items shipped back without prior authorization, or more than 30 days after return approval;
• Money-back guarantee claims submitted less than 14 days after delivery, or without the "before" and "after" throat photos and proof of use.

Contact

For any return or refund request: contact@useriverwell.com

Riverwell reserves the right to update this policy at any time. The policy in effect on the date of your order applies to that order.