Refund policy

Last updated: July 14, 2026

At Riverwell, we want you to be fully satisfied with your purchase. This policy explains how our 60-Day Money-Back Guarantee works, and how returns and refunds are handled.

Riverwell is operated by Media Magma LLC, 30 N Gould Street, Sheridan, WY 82801, United States.

60-day Money Back Guarantee

This guarantee applies to the Riverwell Tonsil Stone Cleaner (oral care mist). If you use it as directed — two to three sprays toward the tonsil area, morning and night — and are not satisfied with your results, you can request a full refund of the product price within 60 days of delivery.

Photos are required. Because this guarantee is based on results, we need to see them:

• A "before" photo of your throat, taken before your first use of the Tonsil Stone Cleaner;
• An "after" photo of your throat, taken at the time of your refund request.

Both photos are required to activate the guarantee. Without them, we cannot process your request.

Take your "before" photo as soon as your order arrives, before your first spray.

How to claim — please follow these two steps

1. Email us first. Send your order number to contact@useriverwell.com within 60 days of delivery, with "Money-back guarantee" as the subject. Do not attach your photos to this first email.
2. We reply with a consent notice. Your photos are consumer health data, so before you send them we will explain how they will be used and ask you to confirm your consent in writing. Once you reply with your consent, you send us both photos and we process your claim.

Photos sent before we have recorded your consent will not be processed, and we will ask you to send them again after the consent step.

How it works

• No return is required. You keep the bottle — even if it is opened and partly used. Riverwell works best with consistent daily use over 2–4 weeks, so we encourage you to give it the full trial.
• We refund the product price paid. Original shipping charges, where applicable, are not refunded.
• Approved refunds are processed within 7 business days.

Conditions

• Available on your first order of the Tonsil Stone Cleaner, and limited to one refund per customer, household and delivery address.
• Your claim must be submitted within 60 days of delivery.
• Valid only for purchases made on useriverwell.com.
• Bulk, wholesale and clearly abusive or repeated claims are excluded.

How we handle your photos

Your photos are consumer health data. We use them solely to process your refund request. They are stored with restricted access, are never published, never used for advertising, never sold, and never shared with advertising or analytics platforms. They are deleted within 30 days of your claim being closed.

Please frame the photo on your throat only — do not include your face or any other identifying detail.

You can withdraw your consent at any time by emailing contact@useriverwell.com. Withdrawing consent, or asking us to delete your photos, means we can no longer process a pending claim — the photos are what the claim is based on.

Standard Returns (Unopened Items)

Ordered too many, or changed your mind before opening? You may return an unopened item within 60 days of delivery for a refund.

Conditions:

• The item must be new, unused and unopened, with the manufacturer's seal intact;
• It must be in its original, undamaged packaging;
• Return authorization must be requested before shipping anything back.

What is refunded: the product price only. Original shipping charges, where applicable, are not refunded, and return shipping costs are deducted from the refund amount.

Return Procedure

1. Request — Email contact@useriverwell.com with your order number and the item(s) concerned. We do not accept return requests by phone or voicemail.
2. Approval — Within 24 to 48 business hours you will receive an email confirming approval (with return instructions) or explaining why the return was refused.
3. Shipping — Pack the item carefully and follow the instructions provided. You have 30 days from approval to ship the package. After that, the return may be refused.
4. Inspection — Once we receive the item, we check its condition before issuing your refund.

Items shipped back without prior authorization cannot be refunded.

Damaged Or Defective Items

Open your order as soon as it arrives and check the product. If the bottle arrives leaking, broken, unsealed, or if you received the wrong item, email contact@useriverwell.com with:

• your order number;
• a photo of the product showing the problem;
• a photo of the packaging it arrived in.

A photo is required. Without it, we cannot verify the claim and cannot process your request. Claims must be submitted within 7 days of delivery.

Do not ship anything back. We do not ask you to return a damaged or defective product — the photo is enough. Once we confirm the issue, we send you a free replacement at no cost to you.

Replacement is our default solution. In the rare case where we cannot replace the item — for example if it is out of stock, or if the replacement also arrives damaged — we will issue a full refund, including original shipping.

Refused Or Undeliverable Packages

You are responsible for entering a correct and complete shipping address, for following your tracking, and for collecting your package. A package is undeliverable when the address is wrong or incomplete, when nobody is available to receive it, when delivery is refused without cause, or when it is not collected from a pick-up point.

Our default solution is reshipment, not a refund.

• If the package comes back to us unopened and in resalable condition, we hold your original order for you and reship the same product to a corrected address. You only pay the cost of the second shipment, along with any carrier return fee, because the delivery failure was not caused by us.
• If the package comes back opened, used or damaged, it cannot be reshipped or refunded.
• If the package is never returned to us because it was abandoned, unclaimed, destroyed or disposed of by the carrier following a failed delivery attributable to you, no refund is due, except where required by law. We can send you a replacement once shipping and handling are paid.

Check the contents before you refuse anything. In almost every case you should accept the delivery, open the box and inspect the product inside. If the bottle is leaking, broken, unsealed, or if you received the wrong item, that is a damaged or defective item — send us a photo and we send a free replacement. 

A package refused for any other reason — including because you changed your mind, or because you did not inspect the contents first — is treated as an undeliverable package and follows the rules above.

Our error. If delivery failed because of a mistake on our side or the carrier's (wrong label, package lost or damaged in transit), we cover it: we reship your order free of charge.

Refunds

Refunds are issued to the original payment method.

All approved refunds are processed within 7 business days — from the date your claim is approved (money-back guarantee) or from the date we receive and inspect your item (standard returns).

Please allow up to 10 business days for the refund to appear on your account, depending on your bank or card issuer.

Not Eligible For Refund

• Requests submitted more than 60 days after delivery;
• A second or subsequent money-back guarantee claim by the same customer, household or delivery address;
• Items shipped back without prior authorization, or more than 30 days after return approval;
  
• Money-back guarantee claims submitted without both the "before" and "after" throat photos;

Contact

For any return or refund request: contact@useriverwell.com

Riverwell reserves the right to update this policy at any time. The policy in effect on the date of your order applies to that order.