Shipping policy

Last updated: September 6, 2026

Riverwell is a brand operated by 

Wellness Venture Studio LLC 1603 Capitol Ave Ste 413 E415 Cheyenne, WY 82001

Shipping Zones

We currently ship to the United States and internationally.

Shipping Costs

Free standard shipping on orders over $50, and on every subscription order ("Fresh Breath Club") for as long as the subscription stays active.

Processing Time

Orders are processed within 1–2 business days. You will receive a confirmation email with your tracking number as soon as your order ships.

Subscription renewal orders are created on your renewal date and processed and tracked in the same way as any other order.

Delivery Timeframes

Standard shipping: 5–8 business days after processing — a typical total of 6–10 business days from the day you place your order.

These are good-faith estimates, not guarantees. Delivery may take longer during peak periods, public holidays, or periods of high demand.

Order Tracking

All shipments include tracking. You will receive your tracking number by email as soon as your order is on its way, and you can follow your package on the carrier's website.

Please follow your tracking. If your package is marked as delivered but you have not received it, contact us within 10 days so that we can investigate with the carrier.

Incorrect or Incomplete Addresses

Please check your shipping address carefully before you order — we cannot change it once your order has shipped.

If a delivery fails because the address you provided was incorrect or incomplete, or because the package was not collected, our Return & Refund Policy applies: we hold your order and reship the same product to a corrected address, and you pay the cost of the second shipment.

Delays

We do everything we can to deliver on time, but we do not control the carrier. We are not liable for delays caused by the carrier, by weather, or by other events outside our control.

This does not leave you without a remedy. If your order is significantly delayed, lost, or damaged in transit, contact us at contact@useriverwell.com. Our Return & Refund Policy sets out what happens in each case: we reship, or we refund.

Contact

Wellness Venture Studio LLC 1603 Capitol Ave Ste 413 E415 Cheyenne, WY 82001